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May 2017

Appointment Generator

The appointment generator is the interface between AuReS Light and your customer. As the name states, the appointment generator produces optimised suggested appointments taking your staff’s skills and availabilities and/or vehicles’ capacities and availabilities into account. Customer time restrictions (e.g. only at home in the morning) are also taken into account when generating appointments.

If an office employee is in contact with the customer by phone, they can directly access the appointment generator through Customer Management in AuReS Light, generate an appointment, agree this with the customer and book it in. Spending a long time searching for alternative appointments in standard calendars is therefore a thing of the past.

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